Archived: Privacy Statement Effective Jan 10, 2014 – May 21, 2018

QUANTRIX will respond to your request to delete or change your personal information within 30 days

1. Overview

QUANTRIX respects the privacy of our customers and business partners. We recognize the need for protections and management of personal information that is provided to us or accessed by us. QUANTRIX has therefore established this Privacy Statement to assist you to understand what information we collect and how that information is used. This statement may change from time to time so please check back periodically. By accessing any QUANTRIX website, downloading any materials from QUANTRIX websites, purchasing products or services, or by providing any information to QUANTRIX including via QUANTRIX Support (IDBS Help Desk), QUANTRIX websites, email addresses, or otherwise, you acknowledge and fully understand the Privacy Statement of QUANTRIX and consent to the information collection and use practices described herein. If you do not agree to this Privacy Statement, do not use QUANTRIX websites, download any materials from them, purchase products or services or provide information to QUANTRIX or its affiliated or partner companies.

2. Information We Collect and How We Use It

A. Types of Information

Information Logging. QUANTRIX may track and use information relating to website usage such as: Internet protocol address; kind of browser, operating system or computer used; number of links clicked within a website; state or country from which you accessed the site; date and time of your visit(s); name of your Internet service provider; web page(s) you linked to or from another website; and pages you viewed on a website.
Cookies. QUANTRIX may use cookies. A cookie is a small text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a Web Server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality. We link cookies to personal information on the site in order to make it easier for users to return to the site and to access the site’s features.

QUANTRIX reserves the right to share aggregated site statistics with partner companies, but does not allow other companies to place cookies on our website unless there is a temporary, overriding customer value (such as merging into a site that relies on third-party cookies). You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our website.
Personal Information. Personal information is information that can be used to identify or contact a specific individual, such as a name, address, telephone number or email address. QUANTRIX may collect or access certain personal information from customers and business partners. Other than as set forth above, QUANTRIX does not collect personal information unless you choose to provide such personal information.
On QUANTRIX websites you may be able to order products or services, register products, request information, subscribe to marketing or support materials, register to a secure extranet site to obtain access to product information, support, services and training. The types of personal information you provide to us on these pages may include name, address, phone number, email address, user IDs and passwords, billing and transaction information, credit card or other financial information, contact preferences, educational and employment background, job interest data and benefit choices.
Testimonials. We post customer testimonials on our website which may contain personally identifiable information such as the customer’s name. We do obtain the customer’s consent prior to posting the testimonial to post their name along with their testimonial. If you want to remove your personal information that is being displayed on our website under public pages please send your request to
Blogs. If you use the blog on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

B. Use of Information

Except as described in this Privacy Statement, we will not disclose your personal information outside of QUANTRIX and its subsidiaries and affiliates without your consent. We do not sell, rent, or lease personal information or our customer lists to third-parties. We use all the information we collect to provide and enhance the products, services and information you request and to contact you regarding our products and services. This may include: billing and other accounting purposes; establishing accounts and contacting you regarding important information about your account, including notices and updates; display of personalized content and advertising; informing you of other products or services offered by QUANTRIX and its affiliates; sending you relevant survey invitations; providing you with additional materials regarding QUANTRIX products and services or to connect you with a QUANTRIX representative, if necessary; responding directly to your questions, comments or requests for support; analyzing site usage, to improve and customize our websites and products and service offers, and to improve our marketing and promotional efforts; compiling; and enforcing our agreements with you. The information we collect may be combined with information obtained from other sources and other companies. We may compile, sell, and otherwise use for any purpose non personal information relating to or arising from the capabilities, problems, successes, statistics, diagnostics, inventory, composition, configuration, performance (or lack thereof) of: (a) the Software or Services; (b) Authorized Machines or any network to which an Authorized Machine is connected; or (c) any software or hardware loaded on, comprising, or used in connection with or otherwise related to any of the forgoing. In order to help provide our products, services, or information, we occasionally hire other companies to assist such as providing products or services, handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
We may access and/or disclose any information if we believe such action is necessary to: (a) comply with any law, judicial, proceeding, government request, court order, legal process, rule or regulation or any process served on QUANTRIX; (b) protect and defend the rights or property of QUANTRIX (including the enforcement of our agreements); or (c) act in urgent circumstances or emergencies. If QUANTRIX is acquired by or merged with a third-party, we reserve the right, to sell or otherwise transfer the personal Information we have collected as part of that transaction provided that such third party continues to honor our Privacy Statement.

3. Communication Preferences and Choices

You can stop the delivery of promotional email or other QUANTRIX communications by following the instructions in the email you receive or by contacting QUANTRIX at These choices do not apply to the receipt of mandatory product or service communications that are considered part of certain QUANTRIX products or services, which you may receive periodically unless you cancel the product or service. Furthermore, QUANTRIX does not require that you provide QUANTRIX with personal information. The decision to provide personal information is voluntary. If you do not wish to provide the personal information requested, however, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.

4. Accessing And Changing Your Personal Information

You may have the ability to view or edit your personal information by contacting us at, and we will contact you to enable you to access your information and the opportunity to change or delete your information. To protect your privacy and security, we may require steps to verify your identity, such as a password and user ID, before granting access to your data.

5. Third-Party Policies

Related offerings with links from QUANTRIX websites have their own privacy policies that can be viewed by clicking on the corresponding links within each respective website. All QUANTRIX partners are encouraged to participate in industry privacy initiatives and to take a responsible attitude towards consumer privacy. However, since we do not have direct control over the policies or practices of participating third-parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of other third-parties before you provide any personal information or complete any transaction with such parties.

6. Collection and Use of Children’s Personal Information

QUANTRIX does not knowingly collect personal information from children under the age of 13. If QUANTRIX learns that we have personal information on a child under the age of 13, we will delete that information from our systems. We encourage you to talk with your children about communicating with strangers and disclosing personal information online. You should instruct children to never give personal information, unless supervised by a parent or responsible adult, monitor the sites your kids are visiting and which sites are appropriate and review privacy policies to understand how your child’s information is treated.

7. Security

QUANTRIX takes information security very seriously and uses reasonable measures to protect your personal information from unauthorized access. We use a variety of security technologies depending on the situation and procedures to help protect your personal information from unauthorized access, use, or disclosure such as physical access controls, Secure Socket Layers (SSL), Internet firewalls, intrusion detection, and network monitoring. However, no security system can be guaranteed to be 100% secure, and therefore we cannot guarantee the security of your Information or assume liability for improper access to it. By using the QUANTRIX website, or providing Information to us through any means, you agree that we can communicate with you electronically about any matter including regarding security, privacy, and administrative issues.
If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential. Do not share this information with anyone. If you are sharing a computer with anyone you should always log out before leaving a site or service to protect access to your information from subsequent users.

8. Use of Web Beacons

QUANTRIX web pages may contain electronic images known as web beacons – sometimes called single-pixel gifs – that may be used to assist in delivering cookies on our sites and allow us to count users who have visited those pages and to deliver co-branded services. We may include web beacons in promotional email messages or our newsletters in order to determine whether messages have been opened and acted upon.
QUANTRIX may also employ web beacons from third-parties in order to help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our sites. We prohibit web beacons on our sites from being used by third-parties to collect or access your personal information.
Finally, we may work with other companies that advertise on QUANTRIX sites to place web beacons on their sites in order to allow us to develop statistics on how often clicking on an advertisement on a QUANTRIX site results in a purchase or other action on the advertiser’s site.

9. Privacy on Quantrix Qloud

The following privacy provisions are applicable for your use of Quantrix Qloud.

  • If you accept a Qloud model invitation from a user, Qloud will show the person sending the invite your full name from your Qloud account, along with the email address at which you received the invitation.
  • If you delegate your model sharing rights to another user, you are allowing the other user to see your full name and email address.
  • For legacy Qloud users (version 3 and prior), Qloud will generate associations between you and the owners of models to which you currently have access, granting these users access to your full name and email address.
  • For legacy Qloud users (version 3 and prior), in some cases Qloud will not have a complete record of the email address to which the model was originally sent. In these cases Qloud will use the current primary email address as the name and email address that will be revealed to the owners of the model involved.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Changes to this Statement

We reserve the right to modify this Privacy Statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page. Your continued use of QUANTRIX’s products, services or websites or communication with QUANTRIX constitutes your agreement to this Privacy Statement and any updates.

11. Contacting Us

If you have questions or concerns, you should first contact the QUANTRIX Privacy Administrator at:; QUANTRIX, 2 Cotton Street, Third Floor, Portland, Maine USA 04101.