Quantrix Support staff are available Monday – Friday, 8AM to 5PM EST to answer your questions. Contact information is listed below:

Telephone
+1-207-775-0808 ext 1

Email
Support@Quantrix.com

Live Chat
Click the link at the top right of the website.  Live Chat is only available during regular business hours.

Please note:  For all 30 Day Trial users, as well as new customers within 60 days of purchase, Quantrix offers free telephone, email, and Live Chat technical support. 

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Support Options

Support  Bundles
Quantrix offers support for $40 per incident for customers who have gone past the 60 days free technical support. Customers can save money by purchasing multiple support bundles in the Store.

Enterprise Maintenance & Support
For multi-license enterprise customers, Quantrix offer comprehensive annual maintenance and support contracts. Contact customerservice@quantrix.com for more details.

 

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Suggestion Form

Quantrix values your opinion, suggestions and feedback.  Please feel free to use the form below to send us your new feature requests, suggestions for improving customer support, or feedback on the website.

First Name:
Last Name:
Company:
Email:
Telephone:
Comments:

 

 

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Other Resources

Community Forum
Posting a question in the Forum is free for everyone and a great way to interact with other Quantrix users. We have designated certain customers as forum ‘super-users’. These Quantrix experts regularly patrol the forums and respond to your questions. Quantrix staff members participate in the forums as well.

Technical Requirements
Click here to view Quantrix Modeler Technical Requirements.